Privacy Policy

Terms of Service


Home Elite Services

Effective Date: Jan 1st, 2025.


SMS Messaging Terms & Compliance

1. Program Description:

This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Home Elite Services through our website at https://homeeliteservices.com/, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.


2. Cancellation Instructions:

You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.


3. Support Information:

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to homeeliteserv@gmail.com or call 786-321-3918 during business hours.


4. Carrier Liability:

Carriers are not liable for delayed or undelivered messages.


5. Message & Data Rates:

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.


6. Supported Carriers:

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.


7. Age Restriction:

You must be 18 years or older to participate in our SMS program.


8. Privacy Policy:

For privacy-related inquiries, please refer to our Privacy Policy at https://homeeliteservices.com/privacy-policy


We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.


General Terms

This website (the "Site") is owned and operated by Home Elite Services ("COMPANY," "we" or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from {Home Elite Services.


Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.


We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.


Intellectual Property Rights

Our Limited License to You

This Site and all the materials available on the Site are the property of Home Elite Services and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.


You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.


Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.


Your License to Us

By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.


Disclaimers

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.


The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.


You agree at all times to indemnify and hold harmless Home Elite Services, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.


Online Commerce

Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit, including payment information, may be collected by both the merchant and us.


Your participation in any dealings with third-party vendors is solely between you and the third party. Home Elite Services shall not be responsible for any loss or damage incurred as a result of such dealings.


Registration & Passwords

To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.


If you suspect unauthorized use of your account, notify us immediately at homeeliteserv@gmail.com. We are not liable for any loss or damage arising from your failure to comply with this obligation.


Termination

We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.


Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Home Elite services operates. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.


Changes to Terms of Service

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.


For any questions regarding these Terms of Service, please contact us at:


Home Elite Services

Phone: 786-321-3918

Email: homeeliteserv@gmail.com

Website: https://homeeliteservices.com/


By using our website and services, you consent to these Terms of Service.

Privacy Policy
 Home Elite Services
 Effective Date: Jan 1st, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Home Elite services ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, email address, phone number, physical address

  • Payment information when you make a purchase or request a quote

  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

  • IP address, browser type, device information

  • Website usage patterns and analytics

  • Cookies and similar technologies

Customer Communication:

  • Records of inquiries and service requests

  • Appointment details and preferences

  • Service history and feedback

2. How We Use Your Information

We use collected data for:

  • Providing and improving our services

  • Processing transactions and payments

  • Communicating with you about your inquiries, appointments, and promotions

  • Enhancing website functionality and user experience

  • Ensuring security and fraud prevention

  • Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in

  • We maintain timestamped records of all opt-in actions

  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying "STOP"

  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

  • All opt-out requests are processed within 24 hours

Message Frequency & Content:

  • Message frequency varies based on your interactions with our business

  • Messages will be directly related to the services you have requested

  • We do not send promotional content without specific consent

Help & Support:

  • Reply "HELP" for assistance or contact us at
    homeliteserv@gmail.com.

  • Customer support is available 24 hours.

Carrier Information:

  • Standard message and data rates may apply

  • Carriers are not liable for delayed or undelivered messages

  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

  • Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)

  • SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive

  • All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

  • If required by law, legal process, or to protect our rights

  • In response to valid law enforcement requests or court orders

Business Transfers:

  • In case of mergers, acquisitions, or sale of assets

  • In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest

  • Secure access controls and authentication mechanisms

  • Regular security assessments and updates

  • Employee training on data protection

  • Breach notification protocols in accordance with applicable laws

  • Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior

  • Remember your preferences

  • Improve website functionality and user experience

  • Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information

  • Opt-out of marketing emails by clicking "unsubscribe" in our emails

  • Opt-out of SMS messages by replying "STOP"

  • Request information on how we process your data

  • Withdraw consent at any time for future communications

  • Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Home Elite Services.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Home Elite Services
 Phone: 786-321-3918
Email: homeeliteserv@gmail.com
Website: https://homeeliteservices.com/

By using our website and services, you consent to this Privacy Policy.